FAQ
Apartel: the ideal blend of a hotel + apartment. In our case, comfortable, stylish rooms + prime locations with direct access to the neighborhood. As an owner-operator, we invest in infrastructure improvements that result in a better user experience for our guests.
We consider each opportunity through the lens of various travelers. Each property has the potential to satisfy anyone from the business traveler to the curious family to the romantic couple.
Yes, that’s the beauty of our technology.
Seamless. Let us know when you plan on arriving and we’ll send you a unique pin that will be your (and only your) way to gain entry during your stay.
Yes, we welcome the spontaneous wanderer [when we’ve got the space].
Like many small hotels, we collect 100% of your room total + tax at booking. This protects us against fraudulent cards and all sorts of other undesirable scenarios. To hold up our end of the bargain, we will honor the cancellation policy you booked under and go the extra mile to make sure you have a great stay. As always, contact us at any time if you have questions.
We exist to provide a great customer experience, even if you don’t stay with us. We have a 7-day cancellation policy which means if you cancel more than 7 days out we will refund you 100%, no questions asked. If you cancel within 7 days, just let us know and we will try to refund you as much as possible if we are able to resell the room.
We’re always a click [via provided iPad], text, or call away and available 24/7. While your space is private and secure, assistance is hyper-local and quick. Special requests can also be made prior to your arrival so you feel right at home with everything you need upon check in.
Yes – we love further bringing to life ‘your home away from home.’
We have designed your unit to act as your home away from home, so please treat it with that same level of respect. If you want to plan a group event or party, let us know and we can give you some great options around town.
Check-in begins at 3PM. Check-out is at 11AM. Please let us know if you need an early arrival or late check-out and we'll do our best to accommodate you.
Street parking or Apps like SpotHero or ParkWhiz can come in handy on busier than normal days. On most days there should be plenty of parking within a short walk to the property. Just like everything else – reach out to us, we are happy to help.
A stocked kitchen, washer/dryer, Sonos and a well-crafted collection of books, art, and suggested activities near your doorstep.
We’re happy and excited to be your main source of information + inspiration. Not sure where to take your partner or kids for activities and dinner? We’ve got you. Need a workout plan and quick route down to the loop for a meeting? We’ve got you covered there too. Need gear (bikes, sleds, beach umbrellas, etc.)? Chances are we have it on site or can quickly access. Our team is comprised of locals who live and love their neighborhood and city, so each itinerary or answer to a question comes from the heart and mind of someone who lives where you just stay.
